🇪🇺Terms and Conditions of Use | Europe

2. Our Services

Belmoney S.A. is a Belgian public limited company (Avenue Louise 54, 1050 Ixelles, Belgium) licensed as an electronic money institution by the National Bank of Belgium, registered in the legal persons register under number 0540.745.997 RPM Brussels. Belmoney provides money remittance payment services as defined by Article 4(22) of Directive (EU) 2015/2366 (PSD2). Services include:

• •Transfers to CEMAC bank accounts
• •Distributions to mobile money wallets
• •Cash distributions via licensed agents
• •CEMAC bank account opening facilitation

The service is intended for individuals only for personal non-commercial use. Contact: support@bel.money | compliance@bel.money

3. Getting Started and Using Our Services

The User must be at least 18 years old, possess legal capacity, legally reside in the European Economic Area (EEA), and not be subject to international sanctions. Registration requires:

• •Acceptance of the Terms and Privacy Policy
• •Provision of truthful and up-to-date information
• •Identity verification (KYC/KYT) in accordance with EU anti-money laundering regulations
• •Configuration of Strong Customer Authentication (SCA) measures

Belmoney reserves the right to suspend, block, or terminate access in cases of false information, attempted fraud, Terms violations, non-compliance with KYC verifications, or sanctions compliance.

4. Sending Money

The money remittance payment service allows initiating Payment Orders to CEMAC countries. The User must enter beneficiary details, verify information, and provide funds via payment cards or SEPA transfers. Payment Orders are irrevocable after receipt and confirmation by Belmoney, subject to Article 80 PSD2 provisions allowing revocation before execution. Execution times vary by destination, amount, currency, distribution partners, and local regulatory requirements, with availability generally maximum 2-3 Business Days for CEMAC bank account transfers and 4-24 hours for mobile money.

5. Paying for Our Services and Currency Exchange

Service fees ("Fees") will be disclosed before confirmation. Card processing, payment failure, revocation, or refund fees may also apply. Exchange rates between EUR and XAF include margins. Pre-contractual information is provided in accordance with Article 45 PSD2 before each order. Funds received for execution are protected in accordance with Article 10 of Directive 2009/110/EC (EMD) safeguarding requirements, through segregation at licensed credit institutions or comparable insurance/guarantee coverage. CEMAC bank account opening remains free.

6. Receiving Money

The recipient receives funds according to the chosen method and local CEMAC regulations. Distribution agents or banks may require identification before disbursement. Belmoney is not responsible for third-party distributors' actions after fund release. Unclaimed funds within 60 days may be returned (minus applicable fees) or handled according to local laws. The User explicitly consents to disclosing beneficiary data to third-party distribution partners in CEMAC countries and confirms having authorization to provide such data.

7. Important Service Restrictions

Belmoney reserves the right to refuse, delay, suspend, or terminate transactions to comply with sanctions laws, anti-money laundering regulations (4AMLD, 5AMLD, 6AMLD), fraud prevention, or security reasons. The following activities are prohibited:

• •Money laundering, terrorist financing
• •Fraud, deception, identity theft
• •Gambling, betting, or transactions with sanctioned countries/persons
• •Transfers on behalf of unidentified third parties
• •Any illegal use under Belgian, EU, or CEMAC laws

Belmoney may impose transaction limits and request supporting documents according to compliance requirements.

8. Data Protection and Privacy

Belmoney acts as data controller for personal data in accordance with the General Data Protection Regulation (GDPR, EU 2016/679). Data is collected for contract execution, legal compliance (e.g., KYC/AML/CFT), fraud prevention, security, customer support, and service improvement. Purposes, legal bases, recipients, third-country transfers (CEMAC), retention periods, and GDPR rights (access, rectification, erasure, restriction, portability, objection, consent withdrawal, complaint to Belgian Data Protection Authority) are detailed in the separate Privacy Policy. Transfers to CEMAC countries rely on European Commission standard contractual clauses or other appropriate safeguards.

9. Errors, Cancellations, and Refunds

In accordance with Article 74 PSD2, the User must notify without delay and no later than 13 months after debiting any unauthorized or incorrectly executed operations. Except in cases of User fraud or intentional negligence, Belmoney refunds unauthorized payments immediately. User liability for unauthorized use before notification is limited to €50, except for fraud or gross negligence. Payment Orders may be revoked in accordance with Article 80 PSD2 until their irrevocable character. Refunds require cooperation from the recipient or distribution partners. For non-executed/incorrectly executed operations attributable to Belmoney, Article 89 PSD2 applies, restoring the User's position as if the error had not occurred (plus interest/fees).

10. Agreement Term and Termination

The agreement takes effect upon acceptance and continues indefinitely. In accordance with Article 45 PSD2, the User may terminate with one month's notice without penalty (free if the contract lasts more than one year; proportional fees may apply if terminating within the first 12 months). As an electronic money institution, Belmoney offers a 14-day cooling-off period for consumers. Belmoney may terminate with two months' notice or immediately in cases of serious violation, fraud risk, KYC non-compliance, prolonged inactivity, or regulatory obligations. Data retention obligations (at least 5 years under 4AMLD) apply after termination.

11. Intellectual Property

All intellectual property rights (copyrights, trademarks, patents, databases, trade secrets) related to the Service, Application, Website, content, software, and associated materials belong to Belmoney or its licensors. The User receives a personal, non-exclusive, non-transferable, revocable, and limited license to use the Application and Service strictly for personal non-commercial purposes. Any reproduction, distribution, modification, reverse engineering, decompilation, or other unauthorized exploitation is strictly prohibited and may constitute a violation of Belgian and EU intellectual property laws, potentially resulting in civil or criminal prosecution.

12. Disclaimers

The Service is provided "as is" and "as available". Belmoney does not guarantee uninterrupted or error-free operation. Belmoney assumes no responsibility for network failures, telecommunications operator failures, Internet interruptions, equipment failures, or any other circumstance beyond its control. Belmoney disclaims any liability for the actions or omissions of third-party distribution partners, banks, or agents in CEMAC countries after fund release. Content provided is for informational purposes only; Belmoney does not guarantee absolute accuracy, completeness, or timeliness.

13. Customer Liability for Losses

The User is liable for all losses resulting from: Terms violations, false or misleading information, failure to maintain credential confidentiality, sharing credentials, or gross negligence. In accordance with Article 74 PSD2, the User may be held liable up to €50 for unauthorized use before notification, except for fraud or intentional negligence (unlimited liability). The User agrees to indemnify Belmoney against any claim, loss, liability, cost, or expense (including legal fees) arising from their breach, negligence, fraud, misuse, or violation of third-party rights.

14. Belmoney Liability

Belmoney's liability is governed by PSD2 and Belgian law. For unauthorized payment operations, Articles 73-74 PSD2 apply. For non-executed or incorrectly executed operations, Article 89 PSD2 attributes liability (payer provider for transmission/debit; beneficiary provider for account credit). To the extent permitted by law, Belmoney's total liability for any claim relating to the Terms must not exceed the Transaction amount concerned or €500, whichever is higher. Belmoney excludes liability for indirect, incidental, consequential, special, or punitive damages (including loss of profits, data, or reputation), whether contractual, tortious, or otherwise, even if Belmoney has been informed of their possibility. Nothing in the Terms limits liability for death/personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

15. Dispute Resolution and Applicable Law

Complaints must first be addressed to Belmoney's customer service (compliance@bel.money). In accordance with Article 101 PSD2, Belmoney will acknowledge receipt within a reasonable time and provide a final response within 15 Business Days (or up to 35 days in exceptional circumstances, with explanation). If unresolved, EU consumers may access out-of-court dispute resolution procedures in accordance with the Alternative Dispute Resolution (ADR) Directive, including the Belgian Consumer Mediation Service (https://consommateurs.be) and the EU Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr). These Terms are governed by and interpreted in accordance with Belgian law. Subject to mandatory EU consumer protection rights, the courts of Brussels, Belgium, have exclusive jurisdiction to settle any dispute arising from the Terms or Service.

16. Customer Security Obligations

In accordance with Article 69 PSD2, the User must: use credentials in accordance with Belmoney's instructions, protect credentials against any unauthorized use, immediately notify Belmoney of any theft, loss, misappropriation, or unauthorized use, never disclose credentials to third parties (except the designated beneficiary for money remittance). Belmoney implements Strong Customer Authentication (SCA) in accordance with EBA Regulatory Technical Standards (RTS). The User must ensure that devices used to access the Service are secured (up-to-date software, antivirus, no jailbreak/root) and avoid unsecured public Wi-Fi networks.

17. Service and Agreement Modifications

Belmoney may modify the Terms or Service for legal, regulatory, security, technical, or commercial reasons. Material modifications will be notified at least two months before the proposed effective date in accordance with Article 54 PSD2. If the User does not accept the modifications, they may terminate immediately and free of charge before the effective date. Continued use after the effective date constitutes acceptance. Non-material modifications may be made without notice but will be communicated via the Application.

18. Other Terms

If any provision of the Terms is deemed invalid, illegal, or unenforceable, the other provisions remain in force. Belmoney's failure to exercise a right does not constitute a waiver. The User's rights and obligations under the Terms cannot be assigned without Belmoney's prior written consent. Belmoney may assign/transfer the Terms to affiliates or successors with notification. Electronic records maintained by Belmoney constitute proof, except contrary evidence. The French version of the Terms prevails; translations are provided for reference. The entire agreement between the User and Belmoney concerning the Service consists of these Terms, the Privacy Policy, and the Cookie Policy. For questions: support@bel.money | compliance@bel.money