🇨🇦Terms and Conditions of Use | Canada

2. Provider Identity and Supervision

Connect Finance Canada Ltd. (CFC) is a corporation incorporated in Ontario on April 16, 2024, registered under number 1000864844. CFC maintains its registered office at 689 Roanoke Street, Suite 689, Ottawa, Ontario, K1K 2G3, Canada. The company is registered as a Money Services Business (MSB) with FINTRAC in accordance with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act. Contact: support@cnctserv.com | +1 (613) 619-1934

3. Definitions

Key terms include:

• •Application: The mobile application and website
• •Beneficiary: The recipient of funds
• •Card: Credit/debit card
• •Business Day: Monday to Friday, excluding statutory holidays
• •Service: The money transfer service
• •Payment Order: Transfer instruction
• •Transaction: Fund transfer
• •Payment Agent: Third-party entity authorized to release funds

4. Contract Formation

Each Transaction constitutes a separate contract incorporating the version of the Terms in effect at the time you confirm the Payment Order. Users receive the applicable terms on a durable medium before confirmation, with email copies available upon request.

5. Amendments to the Terms

CFC may modify the Terms for legal, regulatory, security, technical, or operational reasons. Modifications take effect for Transactions initiated after their effective date. Users receive notifications via the Application and email, with the responsibility to consult current versions before initiating transactions.

6. Eligibility and Account Creation

The Application requires users to be at least 18 years old in Ontario. To create a user account, you must provide accurate and up-to-date information, accept these Terms, and complete identity verification procedures required under anti-money laundering and anti-terrorist financing regulations. Account closure can be requested at any time when no transaction is pending.

7. Security and Authentication

Access requires personal credentials, a password, and strong authentication when required. This information remains strictly personal and confidential. You must take all reasonable measures to preserve its confidentiality and prevent any unauthorized use. In case of loss, theft, misappropriation, or suspicion of unauthorized access, you must notify us without delay and contact your card issuer.

8. Description of the Service

The Service allows you, through the Application, to initiate money transfers to a Beneficiary. Users must link a Card and authorize debits for transfer amounts plus applicable fees. Card issuers may impose additional authentication or verification steps during execution. No payment account is opened in your name with CFC.

9. Execution of Transactions and Cancellation

Before confirmation, the Application displays debit amounts, fees, exchange rates, and estimated amounts for the beneficiary. The Payment Order becomes irrevocable once confirmed in the Application and received by us for execution. Canadian consumer protection laws allow cancellation until irrevocability. Execution times vary by destination, currency, payment mode, and regulatory controls. Third parties may apply independent fees, potentially reducing beneficiary amounts.

10. Fees and Exchange Rates

Service fees are debited from the User's Card. The fee amount and, where applicable, the applied exchange rate will be communicated before Payment Order confirmation. Exchange rates may include margins. Updated fee schedules appear in the Application. Third-party fees and statutory deductions apply independently.

11. Refusals, Limits, and Suspensions

CFC may refuse transactions, limit amounts, request documents, or temporarily suspend services for regulatory compliance. This includes sanctions laws, anti-money laundering and anti-terrorist financing measures, suspected fraud, or violations. CFC may restrict transactions to/from certain high-risk countries, persons, sectors, or activities. Refusals are communicated before the end of the next Business Day when legally permitted.

12. Prohibited Uses

Users agree not to use the services on behalf of unidentified third parties, for unauthorized commercial purposes, or to circumvent legal obligations or sanctions. You also agree not to use it for illicit activities, including:

• •Fraud and scams
• •Money laundering
• •Terrorist financing
• •Illegal gambling
• •Drug, weapons, or counterfeit goods trafficking

13. Networks, Availability, and Liability

CFC respects mandatory consumer protection rights under federal and provincial laws (including the Ontario Consumer Protection Act). Access to the Application depends on external networks beyond CFC's control; continuous availability is not guaranteed. Electronic transmission of information carries risks of interception, alteration, or unavailability, which you assume, subject to mandatory law. Liability for proven direct damages is limited to correcting defects without charge within reasonable timeframes. Indirect, consequential damages or loss of profits are excluded. Users indemnify CFC against claims, costs, or expenses resulting from their violation, negligence, fraud, or unauthorized modifications.

14. Personal Data

CFC acts as data controller for personal data for service provision, legal compliance including PCMLTFA and FINTRAC reporting, fraud prevention, security, customer support, and service improvement. Collection, use, and disclosure of personal information comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws. Users possess rights of access, rectification, and withdrawal of consent for optional uses. Complaints may be filed with the Office of the Privacy Commissioner of Canada.

15. Intellectual Property

The Application and all its content, including, without limitation, software, source and object codes, databases, texts, interfaces, graphics, are protected by Canadian and international intellectual property laws, including copyright, trademarks, patents, and design rights. These elements are the exclusive property of CFC or its licensors/partners. Users receive a personal, non-exclusive, non-transferable, and revocable license limited to strictly personal and non-commercial use respecting the Terms and maintaining rights notices. Unauthorized reproduction, modification, adaptation, translation, distribution, reverse engineering, decompilation, or exploitation is prohibited and may result in legal action.

16. Electronic Communications

In accordance with Canadian electronic commerce legislation, users agree to receive electronically all information relating to the Service (pre-contractual information, confirmations, Terms updates, invoices, customer support communications). Paper copies are available upon request for reasonable fees.

17. Customer Service, Complaints, and Mediation

Contact information: Mail to 689 Roanoke Street, Suite 689, Ottawa, Ontario, K1K 2G3, Canada, Email: support@cnctserv.com or +1 (613) 619-1934. Complaints are acknowledged within a maximum of 15 Business Days; final response within 35 Business Days for exceptional circumstances. Consumer complainants with unresolved written complaints after one year may access free consumer mediation; contact details provided upon request and in the Application. Unresolved claims may be referred to a certified Canadian Ombudsman for financial services.

18. Term, Suspension, and Termination

The Terms take effect upon acceptance and remain applicable during Application use. You may request account closure at any time, subject to no Operation in progress. CFC may suspend/terminate access for Terms violations, fraud risks, legal requirements, or security reasons; notification provided when legally permitted. Termination is subject to mandatory data retention obligations (e.g., 5-year minimum retention under PCMLTFA).

19. Governing Law and Jurisdiction

These Terms are governed by the laws of Ontario and applicable federal laws of Canada. Ontario courts hold exclusive jurisdiction, subject to mandatory consumer protection rights in the User's province of residence.

20. Miscellaneous

Invalid, illegal, or unenforceable provisions do not affect the applicability of remaining Terms. Electronic records maintained by CFC are admissible as evidence between parties. Users cannot assign rights/obligations without prior written consent. CFC may assign the Terms to group entities or successors with notification. The latest version is available in the Application.